Inspire customers

Costumer
Experience

Your success depends on the feeling you leave with your customers. Your customer experience shapes that feeling. Enthusiastic customers buy more, return, and make your business successful.

Customer Journey

The interplay of all touchpoints defines your customer experience.

Effects of a good customer experience

An optimized customer experience positively impacts all areas of your business and boosts your revenue.

Higher customer satisfaction

Customers receive exactly what they expect, thereby meeting or exceeding their expectations.

Stronger word-of-mouth effect

Enthusiastic customers share their positive experiences with friends, family, and colleagues.

Increase in conversion rate

Clear messages and smooth processes guide more potential customers to conversion.

Competitive advantages

An excellent customer journey clearly distinguishes your business from competitors.

Higher employee satisfaction

Enthusiastic customers create enthusiastic employees.

Higher customer loyalty

Satisfied customers become repeat buyers. High costs for customer acquisition are minimized.

Stronger brand image

Consistent, positive experiences build trust and firmly establish your brand in the minds of your customers.

Improved scalability

Standardized processes enable fast and sustainable growth.

Our approach

Customer Experience Design considers the entire customer journey: from the first contact with your brand, through the purchase process, to long-term customer loyalty. Our goal is to design all touchpoints in a way that not only satisfies your customers but leaves them truly inspired.

Analyze the customer journey

We analyze the entire customer journey, highlight how your customers currently perceive your brand, and identify weaknesses and areas for improvement together with you.

Design customer experience

Together, we define a vision for an exceptional customer experience, prioritize actions, and identify quick wins for fast successes.

Optimize touchpoints

Whether digital platforms, service processes, or physical experiences – we develop tailored concepts for your most important touchpoints. We also support you in the operational implementation of the measures.

Ongoing support

Upon request, we continuously support your team in further developing your customer experience to achieve sustainable results.

Why nextforest

We combine marketing and consulting with a clear focus on your culture and your people.

Strategic Approach

With clear goals and strategies, we lay the foundation for long-term success.

Holistic Approach

We think of employer branding holistically—from strategy to implementation.

Real People

We are an interdisciplinary team of experienced consultants, creatives, and communication experts.

Individual Support

Every company is unique—our approach is therefore always tailored to you.

Partnership Collaboration

We are true partners by your side and always think one step ahead.

Established for over 6 years

With experience and passion, we develop employer branding strategies that attract and retain talent.

Deficiencies in Customer
Experience are reflected in:

Bad Reviews

Dissatisfied customers often share their negative experiences online, which can cause lasting damage to the company’s reputation.

Loss of Customers to Competitors

Customers look for alternatives that better meet their needs. The result is a loss of market share.

Higher Costs for Customer Acquisition

More new customers need to be acquired at higher costs to replace those who have left.

Lower Employee Satisfaction

Employees who regularly interact with dissatisfied customers become frustrated.

Damaged Brand Image

Negative customer experiences weaken trust in the brand or destroy it completely.

Lower Customer Loyalty

Customers return less frequently or do not sign long-term contracts.

Negative Word of Mouth

Dissatisfied customers share their experiences with friends and acquaintances, discouraging potential new customers.

Decline in Revenue

A lack of customer satisfaction directly impacts business performance.

You are a perfect fit for us if:

Negative customer reviews challenge you, and you want to improve your customer experience so that your customers are delighted.

Unzufriedene Kunden teilen ihre Erfahrungen im Freundes- und Bekanntenkreis, was potenzielle Neukunden abschrecken kann.

Your goal is to become a love brand – a brand that is not just bought but loved.

Sustainable differentiation means more to you than just a USP – you want to stay ahead of your competitors by offering your customers an unparalleled experience.

You want your customers to become brand ambassadors who enthusiastically talk about your products or services and recommend them.

Long-term success is not just a wish for you but a strategic priority – through more loyal customers, increased revenue, and a unique market position.

That’s who we are

For over six years, nextforest has been more than just an agency – we are creative minds, partners, and consultants, helping businesses shape brands and experiences that attract and inspire people for the long term.

As architects, marketing specialists, and engineers, we bring together diverse perspectives to create creative and inspiring solutions – always with the goal of connecting businesses and people for the long haul.

„Ein motiviertes und qualifiziertes Team - nextforest hat uns überzeugt! nextforest hat unserem Büro in den sozialen Medien ein Gesicht gegeben. Individuell und hochprofessionell. Innerhalb kürzester Zeit fanden wir unsere Wunschkollegen. Vielen Dank!"

„Erste Reaktion aus unserer Kollegschaft, als sich nextforest persönlich vorstellte: „Endlich mal junge Leute!“ Das waren sie bei Kirchens wohl nicht gewohnt und verbanden damit frische, junge Ideen. Und so erlebten wir das Team auch: Voller Leidenschaft und Kompetenz, neugierig und nicht satt, zuhören können ohne Schubladendenken, das Besondere suchen und herauskitzeln wollen – und damit gemeinsam erarbeiten, was bei uns den Unterschied ausmacht. Ergebnis: Unsere Kolleginnen und Kollegen wurden sich ihrer selbst bewusst – warum sie bei uns sind, bei uns bleiben und sich nicht abwerben lassen. Sie konnten dies nun auch kommunizieren und begründen. Gibt es etwas Besseres für den Erhalt des Personals einerseits und die Gewinnung von zusätzlichem, zu uns passendem Personal andererseits? Die Zusammenarbeit war sehr angenehm. Analyse, Ausrichtung und Konzept halfen uns sehr, auch im Personalbereich eine Marke zu entwickeln, die letztlich ein Versprechen an vorhandene und zukünftige Kolleginnen und Kollegen ist. nextforest – immer wieder gerne.“

„Die hohe Kompetenz, gepaart mit Kreativität, aber auch der Mut, disruptive Vorschläge zu machen, bei gleichzeitigem Eingehen auf die Unternehmenswerte, haben mich sehr beeindruckt. Der Erfolg gibt uns Recht und bestätigt unsere Entscheidung für nextforest in jeder Hinsicht. Die Weinmann Aach Durchstarter haben einen hohen Bekanntheitsgrad in der Region erlangt, was wir am Bewerbungseingang und an der Qualität der Bewerber messen können.“

„Mit nextforest habe ich eine Agentur gefunden, die wirklich zuhört und flexibel auf meine Wünsche eingeht. Sie halten ihre Versprechen, und ich schätze besonders, dass sie ehrlich bleiben und klar sagen, was umsetzbar ist. Ein Partner, auf den ich mich verlassen kann!“

„Wir haben mit Herrn Schmidt für uns totales Neuland in der Mitarbeitergewinnung betreten. Seine umfassende und professionelle Begleitung hat mich restlos überzeugt und uns am Ende für unser Team erfolgreich einen neuen Mitarbeiter gewonnen. Wir danken dem Team von nextforest sehr und würden diesen Weg jederzeit wieder gehen."